FAQ

Home Infusion Pharmacies, like Vital Care of Irvine, fill a variety of roles. Primarily, these pharmacies prepare your medication in a sterile environment, called clean rooms, and dispense all necessary supplies needed for administration of your medication. Additionally, they are responsible for disposing of medical waste and providing professional nursing and pharmacy consultation on the use of the infusion medication.

Vital Care of Irvine employs delivery specialists who ensure the timely delivery of your medications and supplies. These delivery specialists will hand-deliver your medicine, and if you are unavailable at the set time of delivery, we can arrange to have it delivered it early, dropped off with another authorized individual, or picked up at our pharmacy.

No! As a patient, you will be added to our weekly calendar and delivery schedule. Based on the type of therapy you are receiving and the orders from your doctor, we will ensure that you receive the proper dosage in time for the necessary treatments. Additionally, we will send you all of the necessary supplies along with your medicine. However, if you need extra supplies or are curious when you are schedule for your next delivery, please contact us at any time!​

While most patients do choose to give themselves the therapy, usually a nurse from a local home health agency will come to your house and teach you or a family member how to safely and properly administer the medications. Though most patients easily learn how to do this themselves, nurses are always available if you need further assistance.

Please contact us when your physician informs you that your treatment is complete, and will follow up with the physician. In some cases, doctors will discontinue patients' therapy but leave the IV access in place in case the patient needs therapy again in the future. If this happens, your IV access still needs to be flushed and redressed; we will provide you with the necessary supplies of this maintenance. Once your therapy is complete and your IV access has been removed, we will pick up remaining equipment and supplies as well as collect any sharp containers or medical waste related to your therapy.

• You have to waste a dose of medication due to leakage, contamination of the sterile port, or any other reason.

• Your doctor informs you he is changing your medication, strength or frequency.

• Your doctor tells you that your therapy is complete.

• Your IV access is removed or replaced, or a different access is inserted.

• You are being admitted to the hospital.

• You will be out of any of your supplies before your next scheduled delivery.

• You are not using all of the supplies we send.

Patients may call Vital Care of Irvine at 949.800.6360, provide consent to Vital Care of Irvine,  and speak with a pharmacy representative to check the status update of a pending prescription.

Prescriptions are processed from a valid prescriber order. From time to time, it is necessary to substitute generic medications for brand-name medications. This could occur because your insurance company prefers the generic be dispensed, or to reduce your copay. If a substitution needs to be done, a member of the pharmacy staff will contact you prior to dispensing  and after receiving authorization from the prescribing provider.

Please call Vital Care of Irvine at 949.800.6360 to transfer your prescription.